Sheren Plumbing & Heating Privacy Policy — SMS Communications
Effective Date: August 29, 2026
This page explains how Sheren Plumbing & Heating collects, uses, and protects information related to text messaging.
Information We Collect
When you choose to receive text messages from Sheren Plumbing & Heating, we may collect and maintain:
- Your name
- Mobile phone number
- Service address
- Customer or maintenance agreement information
- SMS consent status
- Date and source of consent
- Messaging preferences
- Opt-out requests
- Communications related to scheduling and service
How We Use Mobile Information
Mobile information may be used to provide service-related communications, including:
- Maintenance reminders
- Scheduling requests
- Appointment confirmations
- Technician arrival notifications
- Service updates
- Follow-up communications
- Other customer service messages
Sharing of Mobile Information
Sheren Plumbing & Heating does not sell or rent mobile phone numbers or SMS consent information.
Mobile information and SMS opt-in data will not be shared with third parties for their marketing or promotional purposes.
We may share limited information with service providers that help us operate our messaging and communication systems, including providers that transmit SMS messages on our behalf.
Those providers may only use the information as necessary to perform services for Sheren Plumbing & Heating.
SMS Consent
SMS consent is voluntary and is not a condition of purchasing goods or services.
Customers must affirmatively opt in before receiving SMS communications covered by this program.
Opting Out
You may opt out of text messages at any time by replying:
STOP
After opting out, you may receive one final message confirming that your opt-out request has been processed.
For assistance, reply:
HELP
You may also contact Sheren Plumbing & Heating directly through our normal customer service channels.
Message Frequency and Charges
Message frequency varies.
Message and data rates may apply depending on your wireless carrier and service plan.
Data Retention
Sheren Plumbing & Heating may retain records of SMS consent, opt-out requests, and related communication history as necessary for customer service, compliance, and recordkeeping purposes.
Security
We take reasonable steps to protect customer information against unauthorized access, disclosure, alteration, or misuse.
Changes to This Policy
Sheren Plumbing & Heating may update this policy from time to time. Any updates will be posted with a revised effective date.
Contact
Questions regarding this Privacy Policy or SMS communications may be directed to Sheren Plumbing & Heating through our normal customer service contact methods.
